The computer does not turn on? Technical support for the visually impaired and hearing impaired will help remotely

Electronic devices are an indispensable attribute of modern man. Laptops, computers, smartphones are key communication tools in almost any field. But for those who, due to health restrictions, are forced to explore the world and establish contact with others using gadgets, they are especially important.

Digital devices for people with visual and hearing impairments are often the only way to communicate freely with the hearing impaired. But what if the computer stops working?

After all, even a minor malfunction of the device or updating the usual software can result in a real disaster for those who do not see and hear. It’s very difficult to touch not only to fix the problem, but even to diagnose it. Installing a program, updating drivers, or getting rid of viruses may not be possible for a person with a disability.

The solution proposed by the wards of the Co-Union Foundation turned out to be simple and effective. Deaf-blind activists and their friends launched the Remote Computer Assistance Service.

The project has been implemented for several months and offers other deafblind people who need help to solve problems with setting up, diagnosing and repairing electronic devices: laptops, desktop computers, smartphones, tablets and other gadgets. Support is carried out online: specialists advise the client or connect to his device through a remote access program to solve the problem on their own.

At the same time, consultations are held in any format convenient for the applicant: by phone, via chat, by e-mail. And remote access can be provided on all ElBraille computers, laptops and portable devices.

Instead of a deaf-deaf person, a representative or relative can ask for help, as well as the father or mother of a disabled child who has passed the census of deaf-deaf people.

Service employees are experienced professionals from among people with disabilities who are well versed in electronic devices. Among them, for example, Sergei Vladimirovich Fleitin, a well-known Russian expert in technical rehabilitation equipment, who previously headed the European Deafblind Union. At the end of last year in an interview with the “Rehabilitation Industry of Russia” he said – what smartphone apps are good for the blind.

Of course, the online support mode has some limitations. Project specialists will not be able to help if a hardware failure occurs or the device is physically damaged. In this case, the problem can only be solved at the service center or on the spot by calling the paid wizard. The same goes for a complete reinstallation of the operating system, which is also carried out only with an in-person presence.

In addition, the service requires a good Internet connection. With frequent breaks or a very low speed of the Internet, it is inconvenient and difficult to diagnose and interact with the system. This is usually the case with mobile Internet when a USB modem is used in remote areas.

Despite this, by February 2020, 36 people had already applied to the service. Questions, for the most part, related to the operation of smartphones based on the iOS operating system and their interaction with braille displays.

When you first contact the service, you must specify the last name, first name, middle name, region and city of residence. It is important for the authors of the project to establish that the applicant is a Trust of the Co-Union Foundation. If necessary, a translator with knowledge of the Russian sign language takes part in a consultation or remote computer assistance session.

Service contacts can be viewed on the Foundation website.

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