Overview of the advanced feature set of the Yeastar P-Series IP PBX

Custom Domain Name (FQDN)

Custom FQDN (Fully Qualified Domain Name) allows you to establish a secure remote connection to the IP PBX using a selected domain name (for example, device.example.com), even if the devices are not on the same subnet or the IP address of the IP PBX is unknown.

Remote API access

Remote API access allows developers to integrate IP PBX with other systems and applications.

Remote access to the web interface

Remote access to the web interface allows you to work with IP-PBX at any time and from any location.

Remote connection of Linkus UC clients

To connect to an IP PBX, users only need to know the domain name, which significantly simplifies the process of connecting remote users.

Remote access to LDAP server

The ability to remotely connect to an LDAP server via a domain name does not directly affect functionality (account management, authentication, etc.), but it simplifies the work with LDAP and increases the level of system security. By default, users do not have access to the function, but the administrator can configure access for specific users.

Remote access to SIP

The function allows you to register SIP devices remotely using a fully qualified domain name (FQDN), as well as connect to an IP PBX and make calls from home or on a business trip. It is important to note that remote access to SIP only works for SIP devices, but not for SIP peer-to-peer lines (a direct connection between two devices without the participation of an IP PBX).

Audio call via WebRTC

WebRTC technology allows you to make calls directly from your browser without installing any programs or plugins. Supported browsers:

• Google Chrome 87 and above;

• Microsoft Edge 87 and above;

• Opera 72 and above.

Port Forwarding & NAT

By using FQDN features, there is no need to configure port forwarding and NAT for remote access.

Advanced Call Routing

Incoming calls are routed to employees with specific skills or qualifications. For example, a call with a technical support question can be automatically routed to a technical support specialist.

Callback

The client can leave their contact information, and the system will automatically call back as soon as the operator is free.

Queue Control Panel

From the queue control panel, you can monitor the status of the call queue, as well as redirect calls if necessary, view the status of agents, and configure call distribution.

Real-time data visualization

Real-time data visualization allows you to view key indicators of various metrics and statistics related to the operation of the IP PBX and call center.

SLA monitoring and threshold notifications

IP PBX automatically monitors the quality of service according to pre-set standards (for example, the call response time should not exceed 30 seconds). When the indicators reach critical values, the system automatically sends notifications.

Call center performance reports

Call center performance reports include information on call statistics, agent productivity, queue wait times, and other important metrics.

Centralized message collection

All incoming messages (SMS, chats, messengers) are stored in one place – users can view messages and work with them regardless of the channel through which they were received.

Automatic matching

To simplify customer identification, IP PBX automatically matches incoming messages with existing contacts.

Message queue

If all operators are busy, incoming messages are automatically added to the queue.

Assigning and transferring chats

Chats can be assigned to specific employees or groups, and can be transferred to other employees as needed.

Click to call from chat

If the issue requires a more detailed discussion, you can switch from a chat conversation to a call with one click.

History of correspondence

Information about all incoming and outgoing messages is automatically saved in the call log. Messages are registered together with additional technical information, such as the time of sending and the status of the message.

API for integration with ITSP

API for ITSP allows you to integrate IP-PBX with the systems of communication service providers (ITSP) for sending and receiving SMS messages.

Messaging via online chats, SMS, messengers

To communicate with clients in real time, you can use SMS, online chats and instant messengers.

Built-in contact management system

With the built-in contact management system, users can store and manage contact information directly within the system without the need for external applications or databases.

Managing access to phone books

Users and administrators can set access rights for each phone book individually.

Setting up tariffs for outgoing calls

The administrator can set different rates for outgoing calls, for example, for calls to different countries or regions.

Telecom Expense Reports

IP PBX generates detailed reports on telecommunication expenses.

Group voicemail

If a message is left on a group's shared voicemail, all members of that group will receive a notification of a new message.

Listening to messages from your phone

Users can listen to voice messages from their phone.

Callback from voicemail from phone

After listening to the message, the user can immediately call back from the same phone.

Sync contacts

Contacts from CRM are automatically synchronized with the IP-PBX address book.

Click to Call from CRM

Users can make calls from CRM by clicking on a phone number.

Pop-up windows on incoming calls

When a call comes in, a pop-up window appears on the user's screen with the caller's contact information.

Call log

Information about all incoming and outgoing calls is automatically saved in the call log. Calls are registered together with additional technical information, such as the time of the call and its duration.

Support for Hubspot, Zoho, Salesforce, Bitrix24 and Odoo

For IP-PBX, integration with popular CRM is available: Hubspot, Zoho, Salesforce, Bitrix24 and Odoo.

Sync contacts

Contacts from the ticket system are automatically synchronized with the IP-PBX address book.

Automatic ticket creation

When a customer makes an incoming call, leaves a voice message or sends a message (e.g. via chat, SMS or messenger), a new ticket is automatically created in the ticketing system.

Click-to-call from the ticket system

Users can make calls from the ticket system by clicking on a phone number.

Pop-up windows on incoming calls

When a call comes in, a pop-up window appears on the user's screen with the caller's contact information.

Call log

Information about all incoming and outgoing calls is automatically saved in the call log. Calls are registered together with additional technical information, such as the time of the call and its duration.

Zendesk and Zoho Desk Support

IP PBX can be integrated with popular ticketing systems Zendesk and Zoho Desk.

Microsoft Teams integration

Users can use Teams to make and receive calls.

Outlook integration

Contacts from Outlook are automatically synchronized with the IP-PBX address book, and Outlook can also send reminders for upcoming meetings and automatically record all calls made or received through Outlook in the call history.

Real-time data visualization

Real-time data visualization allows you to view key indicators of various metrics and statistics related to the operation of the IP PBX.

Microsoft Entra ID (Azure Active Directory)

Integration with Microsoft Entra ID provides greater security and centralized management of Microsoft identity and access.

User data synchronization and Single Sign-On (SSO)

Integration with Microsoft allows automatic import and synchronization of user data between Microsoft and the IP PBX, and with single sign-on (SSO), the user can log in to the IP PBX with Microsoft credentials.

Archiving to an external server

The function allows you to archive various files on an external server.

Archiving call recordings

The function allows you to archive call records.

Archiving a system backup

The function allows you to archive system backups.

Support for FTP and SFTP protocols

Data can be archived using FTP (File Transfer Protocol) and SFTP (Secure File Transfer Protocol).

Cloud storage support

Data can be archived in Amazon S3 (Simple Storage Service) and Google Cloud Storage cloud storage.

Synchronization of users

Integration with Windows Active Directory allows you to automatically import and synchronize user data between Active Directory and IP PBX.

Automatically obtain an internal number

When users are synchronized, employees are automatically assigned extension numbers.

Single Sign-On (SSO)

Single sign-on (SSO) allows you to log in to the Yeastar system using your Active Directory credentials.

Video conferencing

Upgrading to the Ultimate license enables video calls and video conferences via Linkus in HD resolution. Video communication is available in the Linkus web, mobile (iOS and Android) and desktop (Windows and MacOS) versions.

Content Demonstration

Video conference participants can show other participants content from the screen of their phone, tablet or computer.

Chat within the conference

Video conference participants can exchange messages.

Bulk mailings and sending invitations

Broadcasts simplify the process of organizing events or meetings by allowing you to send invitations to multiple participants at once.

Android

iOS

MacOS

Windows

Web

Audio call

✓

✓

✓

✓

✓

Parallel call

×

×

✓

✓

✓

Call transfer

✓

✓

✓

✓

✓

Hold and resume a call

✓

✓

✓

✓

✓

Mute microphone

✓

✓

✓

✓

✓

Call recording

✓

✓

✓

✓

✓

Call waiting

✓

✓

✓

✓

✓

Audio conference assembled during a call (up to 5 participants)

✓

✓

×

×

×

Audio conferencing via conference call (up to 9 participants)

✓

✓

×

×

×

Selecting an audio codec

✓

✓

×

×

×

Selecting an input audio device

×

×

✓

✓

✓

Call Quality Monitoring

✓

✓

✓

✓

✓

View call information

✓

✓

✓

✓

✓

Deleting call information

✓

✓

×

×

×

Counting the number of missed calls

✓

✓

×

×

×

Incoming call pop-up notification

✓

✓

×

×

×

Missed call pop-up notification

✓

✓

×

×

×

Geo-replication

Geo-replication involves having two or more servers located in different geographic locations. While the primary server processes requests and operations, the other is in standby mode. In the event of a failure, the IP PBX automatically switches to the backup server.

Automatic failure detection and redundancy

IP-PBX automatically monitors for failures and malfunctions in the operation of the main server.

Real-time data synchronization

Data synchronization between the primary and backup servers occurs in real time.

Secure connection via SD-WAN or VPN

To ensure the security and reliability of the connection between the primary and backup servers, SD-WAN (Software-Defined Wide Area Network) and/or VPN (Virtual Private Network) technologies are used.

Number status

The room information is automatically synchronized between the PMS and IP-PBX. For example, when a guest checks into a room, the room status changes to “occupied”, and when a guest checks out, the status changes to “available” or “ready for cleaning”.

Alarm

A guest can order an automatic call at a specific time (e.g. 8:00) as an alarm or notification.

Calculation of the cost of calls and minibar use

Information about calls and minibar usage is automatically transferred to the PMS for subsequent generation of the guest's bill upon check-out.

Information about the guest and the room assigned to him/her

Guest information is automatically synchronized between the PMS and IP-PBX. For example, when a guest registers and checks into a room, information about him (name, room number, dates of stay) is transferred from the PMS to the IP-PBX, and when the number is changed, it is updated, and all incoming calls and messages are automatically forwarded to the device in the new number.