“Double” Yandex Plus
Cool, what can I say. We immediately wrote to technical support, which immediately has a “refund the money for subscription” option. Let's wait 7 days, and then we will find out whether the money will be returned or not.
Everyone has probably heard about canceling a subscription too. Yandex has “specially complicated” the possibility of cancellation through a question system. You have to go through at least 4 screens of questions to cancel it (you can find a video on the Internet).
Questions for the service
Why was all this written, so to speak? I understand that everything is being done to keep the user in their ecosystem longer and money also needs to be earned somehow, but why is everything done so unfriendly. Therefore, several questions/suggestions for the service:
It is impossible to determine when, or rather for what reason, I activated the service. They clicked somewhere in the application, followed links/advertising in Yandex – I still couldn’t figure out at what point it appeared.
Checking for an existing subscription. Why didn't you ask/display a notification that you were already in a family subscription when you subscribed? I think it’s not difficult to write a condition for checking a field/record in a database (if, of course, such data is stored in the database). Judging by the messages on the Internet from those who have encountered this problem, Yandex argues this as follows: “the person wanted to add more people from the family and signed up for an additional subscription.” The logic is there, but it wouldn’t hurt to ask again – our family is not so big yet that an additional subscription is required.
Conclusion
After this situation, of course, there was a negative aftertaste. Well, as usual, I’ll tell you the truism – always link payment for online services to a non-main card.
